Privacy Policy

We collect only the information we need to respond to you and to deliver the services you request.

Information you provide directly. When you complete the contact form at duvalsoftware.com/contact, request a consultation, schedule a call, or email us, we collect your full name, your email address, your mobile or other telephone number, your company or organization name when you provide it, and the project background and any other details you choose to include in your message.

Information collected automatically. When you visit our website, our hosting and analytics providers may automatically collect standard technical information such as your IP address, browser type, device type, referring page, the pages you view, and the dates and times of your visits. This information is used to operate, secure, and improve the website.

We do not collect Social Security numbers, government identification numbers, payment card numbers, financial account numbers, biometric data, precise geolocation data, or health information through this website.

We use the personal information we collect to respond to your inquiries and provide the services you request; to schedule, confirm, and remind you of consultations and project calls; to communicate with you about active projects, including deployment status, code review notifications, and support ticket responses; to send you transactional and service related notices, including SMS text messages where you have given consent; to operate, maintain, secure, and improve our website and services; and to comply with applicable legal obligations and to establish, exercise, or defend legal claims.

We do not use your personal information for targeted advertising, and we do not sell your personal information.

Duval Software may send SMS text messages to individuals who provide a mobile number through our contact form at duvalsoftware.com/contact and affirmatively consent to receive them. Consent is collected through a checkbox that is unchecked by default and is not required in order to submit the form or to purchase our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive text messages is not a condition of purchase and may be revoked at any time.

The messages we send include project consultation scheduling and confirmations, build call reminders, sprint and deployment status updates, code review notifications, and support ticket responses. All messages are transactional or conversational and relate to a project in progress. We do not send marketing or promotional text messages.

Questions about our text messaging program may be directed to Support@DuvalSoftware.com.

We do not sell, rent, or trade your personal information to any third party. We share personal information only in the following limited circumstances.

With your explicit consent, when you ask us to share information with a specific party.

With service providers. We use vetted vendors to host our website, deliver our contact form, send email and SMS messages, and schedule meetings. These providers may process your information only to perform services for us, under written confidentiality and data protection obligations, and may not use it for their own purposes.

To comply with the law, when we are required to do so by applicable law, subpoena, court order, or other valid legal process.

To protect rights and safety, when we reasonably believe disclosure is necessary to protect the rights, property, or safety of Duval Software, our clients, or the public, or to investigate fraud or a security incident.

In a business transfer. If Duval Software is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

As stated above, mobile telephone numbers and SMS consent data are never shared with third parties or affiliates for marketing or promotional purposes under any circumstance.

We retain personal information for as long as needed to fulfill the purposes described in this policy, to maintain business and project records, and to comply with our legal obligations. When information is no longer needed, we delete it or render it non identifiable. You may request deletion at any time as described in Section 8.

We use industry standard safeguards to protect personal information, including encryption of data in transit, strict access controls limiting access to personnel who need it, and ongoing monitoring of our systems. No method of transmission or storage is completely secure, but we implement every reasonable safeguard to protect the information you entrust to us.

Our website may use cookies and similar technologies to keep the site functioning correctly, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality. We do not use cookies to serve targeted advertising.

At any time and free of charge, you may access the personal information we hold about you, correct information that is inaccurate or incomplete, or request deletion of your personal information subject to our legal and recordkeeping obligations.

You may opt out of text messages by replying STOP to any message from us or by emailing Support@DuvalSoftware.com. You may opt out of email by using the unsubscribe link in any non transactional email or by contacting us directly.

To exercise any of these rights, email Support@DuvalSoftware.com or write to us at the mailing address above. We will respond within thirty days. We will not discriminate against you for exercising any of these rights.

Our website may contain links to websites operated by others. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third party site before providing information to it.

Our website and services are intended for businesses and for individuals eighteen years of age or older. We do not knowingly collect personal information from children under thirteen. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, contact us at Support@DuvalSoftware.com.

We may update this Privacy Policy from time to time. When we do, we will revise the last updated date at the top of this page and post the updated policy here. Material changes will be communicated to active clients by email. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or about how we handle your personal information, contact us: